Rock Your Resume!

I’m raving about the opportunities DCTC hospitality program students are getting this semester. Chances to volunteer and intern for anywhere from six hours to six days abound. Employers are liking the move of our hospitality job board to the new LinkedIn group: DCTC Leadership and Hospitality Network and using the JOB tab in that group to communicate directly to students and alumni of the three DCTC hospitality programs:

Meeting and Event Management
Hospitality Lodging Management
Spa and Resort Management

DCTC itself has gotten into the mix with a call for 2013 Commencement Ceremony directors and coordinators.

Thank you, employers, for helping us build the hospitality industry forward, one student and career at a time!

Boom and Challenge Expected

As the U.S. lodging industry booms ahead of the world, and meetings, conventions and events increase, buyer and seller relationships will share challenges that require sustainable relationships and strategic negotiation skills. CNBC just reported the U.S. hotel industry is booming ahead of the rest of the world. Americas Lodging Investment Summit delegates (98%) expect positive RevPAR gain in 2013 for the U.S. with drastically lower growth in Asia and Europe.

All indicators are that the meeting, convention and event planning occupation is also in a boom; with 44% growth projected by 2020 by the U.S. Department of Labor, Bureau of Labor and Statistics. Meeting, convention and events are one of the major drivers of business in hotels, so the puzzle fits nicely together. In many organizations marketing and meeting personnel work together. It’s therefore no surprise that many marketing occupations are also slated for faster than average growth.

When people meet, business happens.

Meetings, conventions, and events serve as a gateway to other hospitality industries. A major percentage of hospitality venues and service providers target meetings, events, conventions and tradeshows as their primary market. The “then and now” perspective of these symbiotic industries were addressed in my article, Evolution of a Profession awhile back.

As we recover from our economic doldrums, it’s pretty clear that it takes less time to implement a meeting, convention, or event than it takes to build a new venue. Financing for a new hotel today requires about 40% down payment. Financing for a refurb is at about 20%. So for the time being we will see few new properties built and many tired properties given a face lift with a new flag.

Veterans in our industry have witnessed this pendulum swing back and forth over the decades. We are now officially in a time period where the supply does not quite meet demand and according to Mark Woodworth, president of PKF Hospitality, a hotel property-research firm, this trend is expected to continue into 2016. In the CNBC release, Woodworth stated: “Growing demand in the face of very limited new supply sets the stage for very attractive room rate increases and therefore profit growth.” In fact, he likened the market’s position to the good times of the mid-1970’s. “Key fundamentals, including demand growth, average daily rate growth, revenue growth and profit growth are several times their long-run averages, while new construction is well below average.”

The margin of demand and supply will continue to narrow over the next several years. It’s a fact of life and business. Cautionary tales of abusive buyer-seller relationships from the past several years will be good to remember during this new pendulum swing. Why? We can all bet that the pendulum will swing back around by 2020 and that buyers and sellers in our industry have a long memory.

Cupcake War Veterans Battled, Bonded, and Laughed!

Veterans of the 1st Twin Cities Planner Cupcake War made great memories this past week when they competed in the cupcake smack-down that was sponsored by the Marriot Minneapolis and Telluride Colorado Convention & Visitors Bureau. The Senior Planners Industry Network (SPIN) is known for its ability to provide networking and engagement opportunities to meeting planners, so when Shawna Suckow, SPIN Founder and President, notified local planners that she, Todd Gehrke (Visit Telluride), and Barbara Madigan (Minneapolis Marriott) had arranged the competition of cupcake creativity, response was immediate.

Cupcake War Veterans, January, 2013

Cupcake War Veterans, January, 2013

Our battleground was the Marriott’s private bakery. Led by Executive Chef Donna and staff members, we benefited from the very best in tactical training and weaponry.

Executive Chef Donna instructs cupcake soldiers on battle tactics

Executive Chef Donna instructs cupcake soldiers on battle tactics

Weapons ready for battle

Weapons ready for battle

Congratulations to victors of the 1st Twin Cities Planner Cupcake War.

Cupcake War Victors (l to r) Amanda Ducach, Barbara Madigan, Todd Gehrke

Cupcake War Victors (l to r) Amanda Ducach, Barbara Madigan,Todd Gehrke

Cupcake War veterans are honing their battle skills for the future. When you’re called to duty, will you be prepared?

The Impacts of Social Networking on Getting a Job

the_web_wants_you tooCan we fully enjoy the social networking technologies available to us without concern of how far our virtual image will leak into the real world and impact us getting (or keeping) a job?  No!  The web does want YOU.  It wants all of us.  It wants us to create and own our brand.  And whether we realize it or not, we append to our brand each time we communicate online. The old adage of “who you know” is still relative to success, but it has been extended to “who you know” online.

As we have learned to enjoy social networking tools, so have employers and recruiters.  From sourcing prospective employees to vetting them for the job, human resource professionals use social networking tools as a primary resource.  That means accountability for all of us, especially in our social networking communications.

Recruitment:  See and Be Seen

Network, network, network.  That word has become the mantra for job seekers.  In-person networking is, of course, here to stay.  In today’s technological culture, however, virtual networking is equally powerful.  Your virtual image can make or break the likelihood you will get the interview you’re hoping for or even be noticed by recruiters.  Recent research indicates that it’s your interests that employers primarily data-mine in the recruitment process.  In a video interview on BBC News England, (Lawrence, 2012) Lynsey Sweales, social media expert, and Tamara Lewis, recruiter for a global public relations firm, addressed how and why to see and be seen online. Sweales advised individuals to keep future employers in mind when forming a social media profile.  She stated that, “It’s absolutely fine having personality.”, but also encouraged individuals to talk about the industry that interests them on social networks.  Lewis explained how important an online presence has become. “I would say my first port of call to identify new talent is LinkedIn and it has changed the way I recruit,” she said.

When communicating on social network platforms, some obvious and common sense guidelines should still be adhered to.  Sweales confirmed, “If you are looking for a job or using social media as a business you obviously need to think how it is going to look from an employer’s or another businesses’ point of view.”  She warned, “But if you’re not prepared to say something to someone’s face, don’t say it. “

In Jobvite’s 2011 survey of human resource and recruiting professionals, (Social Recruiting Survey Results, 2011) 89% of respondents confirmed they recruited or planned to recruit using online social networks.  Of the respondents, 87% stated they use LinkedIn in their recruitment efforts; Facebook ranked 2nd at 56.3% and Twitter a close 3rd at 46.6%.    Jobvite, a recruiting platform for the social web, has been tracking the use of social networks in recruiting for the past four years.  They report that the 2011 survey indicates employer time spent recruiting on social networks grew to 1 out of every 6 minutes from 1 out of every 12 minutes four years ago.  It is therefore not surprising that survey respondents cited referrals, direct sourcing and social networks as their top external sources to find quality candidates.

The Society for Human Resource Management (SHRM) released a white paper that provides aggregate results of their 2011 employer poll. (Social Networking Websites for Identifying and Staffing Potential Job Candidates Survey Findings, 2011)  SHRM’s results mimicked Jobvite’s, showing a marked increase from their 2008 poll in use of social network sites for recruiting.  The majority of their respondents (56%) indicated the use of social networking sites in recruitment and within that group, 95% use LinkedIn, 58% Facebook, and 42% Twitter.

It is time for individuals who have not participated in social networking platforms to reconsider their position.  Their social network presence and brand may make the difference in getting a job.

Advice from the Pros

In a Computer Weekly article (l’Anson, 2012) titled, “How to make effective use of social media in your job search”, Jeremy l’Anson, professional career coach and author of the book, You’re Hired! Total Job Search 2013, scheduled to be published in November, 2012, advises his clients to increase the likelihood they will be visible in keyword searches by creating a keyword-rich LinkedIn profile.  As an example, he provides: “Richard Jones, middleware specialist” and also suggests that they join industry-related LinkedIn groups, as well as connect with individuals in their area of expertise.  l’Anson recommends that a Twitter bio should also be keyword-rich and instructs his clients to tweet about their area of expertise.  l’Anson proposes that clients tie their Twitter and LinkedIn efforts together by incorporating a tiny URL that connects each tweet back to LinkedIn. He instructs about the use of hashtags (#) to connect with recruiters.  Simple hashtags such as “#Minneapolisjobs” and “#marketing” (if marketing is your profession) can make the connection with the right recruiter at the opportune time.  Twitter’s search engine works in reverse, so an individual looking for a job can make great use of Twitters advanced search tools.  Finally, l’Anson confirms that recruiters want to view only positive and professional information online about their hires, and that Facebook accounts should remain private.

Rob Pickell, senior Vice President of Customer Solutions at HireRight, recently shared his views with Susan Heathfield from About.com Guide. (Heathfield, 2012) He likened LinkedIn as the web version of professional networking and brought to light that LinkedIn “. . . can help employers leverage their own networks (and those of their employees) to find potential candidates. . . “He also endorsed Facebook and Twitter as valid recruiting platforms.

Jon Gelberg, Chief Content Officer of Blue Fountain Media recently shared his tips in an interview with Alison Doyle from About.com Guide. (Doyle, 2012)  In the interview, Gelberg gives job seekers the following points.

Post relevant content – your intelligence, passion, creativity, talents

Content presentation – check grammar, spelling, etc.

Consistency – make sure that the information on your social media sites is consistent

Photos – check to be certain that embarrassing and unprofessional photos are not present

Your opinions – be sure that any opinions you express online are professional and conservative

Regarding the use of Linked In, Gelberg suggests the following pointers.

Check to see if your resume matches up with your profile

Strengths, interests and experiences should be visible

Ask for recommendations

Use keywords you believe future employers will be searching on

LinkHumans, a London social recruiting consultancy released an e-book for job seekers. (Sundberg J. , How to Recruit on LinkedIn: 15 Tips for Your Profile, Networking and Branding, 2012) The book, written by Jorden Sundberg sophisticates online social networking for job seekers in ways most individuals have not considered.  Sundberg advises how to increase your own search rankings using SEO (search engine optimization) techniques.  He discusses the ability to upload PowerPoint presentations and video presentations into a LinkedIn profile by using the online tool, Slide Share. Sundberg explores the benefits of creating an Amazon reading list and warns his readers to be sure they have read the books on their list since prospective employers are apt to review the list.  Traveling job seekers will want to know more about TripIt, a tool that keeps track of where you are traveling and when. The information can be integrated into your LinkedIn account.  Adding a blog link to LinkedIn opens many new ideas for enhanced visibility.  Twitter can now be integrated into a LinkedIn profile.  These tips are just the beginning of a 16-page ebook that is well worth the read.

Building Your Personal Brand Online

Comprehensive information about SEO for LinkedIn profiles is further provided in Sundberg’s blog article, “How to Make Google Love Your LinkedIn Profile” (Sundberg J. , Jorgen Sundberg Blog, 2012)  In this article, Sundberg adds new tips, including one that is a great first step to building your personal brand.  That is, to use the LinkedIn option and set a vanity URL for your LinkedIn page.

Undercoverrecruiter.com offers great tips to build your personal brand in a series of articles.   While most of the tips in their “How to Build Your Personal Brand on LinkedIn (21 Useful Tips)” (Sundberg J. , The Undercover Recruiter, 2012) have been previously discussed herein, a few new tips deserve mention. Combining in-person and virtual networking is at the core of the suggestion to use the Events section of LinkedIn by searching on events that are in your industry to see who is attending.  Similarly, when you list an event, your entire network gets notified.  And, when someone clicks “attending” or “interested”, their networks get notified as well.  Implementing this advice makes it possible to attend events that your prospective employer is at and to spread the word about an event you will be attending; all great ways to distribute your brand and network both virtually and in person at the same time.  In the same article, undercoverrecruiter.com also advises that more LinkedIn recommendations is not more . . . it’s actually less.  Instead, focus on getting 5 – 10 quality recommendations in total (double if you are in the U.S.).

At the heart of all personal brands, of course, is a personal brand statement and undercoverrecruiter.com provides excellent information in their articles, “How to Craft Your Personal Brand Statement” (Sundberg J. , 2012) and “The 7 Rules of Effective Personal Brand Statements” (Sundberg J. , The 7 Rules of Effective Personal Brand Statements, 2012).  Highlights of the advice are included here.

The length of your personal brand statement should be the length of one out-breath (after taking a deep breath).

Make your statement unique; be sure it includes what you are best at, who you serve and how you do it uniquely.  You may also consider this your slogan or tag-line.

Simplify – write it so an 8-year-old understands it.

Make it catchy, memorable and repeatable.

Finally, always deliver it with confidence.

Can your social network information harm employment possibilities?

The short answer to this question is, “yes”.  As the competition for jobs increases, it’s obvious that anything other than positive and professional information will do (see Sweales and l’Anson comments above). But just how invasive are employers getting in the use of social networks to screen and perform background checks?  In his interview with About.com Guide, referenced above, Pickell addressed the risks that employers open themselves to when they switch from recruiting via social network sites to using them for background checks.  He cited that when information gleaned from social media sites is used to vet prospective employees, employers risk liability for discrimination and regulation non-compliance.  For example, information contrary to non-discriminatory practices such as marital status, religion, etc. are typically available on social network sites.  And, having viewed that information, a discrimination claim is quite possible.  In addition, he suggests that employers consider the risk of a negligent hiring or negligent retention lawsuit through the use of social network information.  He goes on to state that it’s possible a workplace violence incident might take place with an employee and if the propensity for this behavior had been on the employees social media site, then viewing that information would heighten the employer’s responsibility for the violence.

There are, of course, methods to mitigate these potential risks and pending legislation, employers are applying creativity whenever possible.  In their online article, (Basing Hiring Decisions on Information Obtained from Social Media) Winmark Business Solutions shared key information from ADP’s webinar report, “Rising Above the Risks of Social Media”.  The report suggested that “someone who is not a decision maker at the company conduct the search in order to filter out protected information.  This person can then provide the ‘scrubbed’ information in document form to a decision maker for review.”

And then there is always the possibility that although your Facebook account is secured, you forget that you “friended” your boss.  Maybe he/she wasn’t your boss when you “friended” them, but the results would be the same if you spoke ill of him/her or the firm on Facebook.  (Pacusso, 2012)  Visit the posts, “Attention Seeking Facebook Status – Can they harm your career?” for a great example of why what you “say” online shouldn’t be said if you wouldn’t say it to the person’s face.  There’s that advise from Lynsey Sweales (above) again.

Conclusion

Social network platforms give each of us an opportunity to reach beyond ourselves, our geography and our culture.  We live a global community that is entirely networked.  Individuals who have not yet embraced social networking may soon find themselves at a distinct disadvantage

Rosealee Lee, CMM, CAE, CM is a faculty member in the Business and Management Department of Dakota County Technical College. Rosealee also serves as CEO of StrategicYOU; providing training and consultation that incorporates strategic behavior and the change it offers to provide timely solutions to real people about real issues of today.     You can reach Rosealee at rosealee.lee@dctc.edu or connect with her on LinkedIn.

Works Cited

Basing Hiring Decisions on Information Obtained from Social Media. (n.d.). Retrieved October 3, 2012, from Winmark Business Solutions: http://www.adp.com/totalsource/webinar-social-media-risks.aspx

Doyle, A. (2012). Social Networking Tips for Grads: How to Use Social Media to Boost Your Job Hunt. Retrieved October 1, 2012, from About.com Guide: http://jobsearch.about.com/od/socialnetworkingtips/a/social-networking-tips.htm

Heathfield, S. M. (2012). Use Social Media for Recruiting, Screening, and Background Checks? How to Consider and Make Use of Infomratoin Available on Social Network Sites. Retrieved September 28, 2012, from About.com Guide: http://humanresources.about.com/od/selectemployees/qt/why-use-social-media-for-recruiting-and-screening.htm 9/28/12

l’Anson, J. (2012). How to make effective use of social media in your job search. Retrieved September 30, 2012, from Computer Weekly: http://www.computerweekly.com/opinion/How-to-make-effective-use-of-social-media-in-your-job-search

Lawrence, N. (2012). Social media profiles can affect job prospects. Retrieved September 30, 2012, from BBC News England: http://www.bbc.co.uk/news/uk-england-16910754

Pascusso, J. (2012). Retrieved October 1, 2012, from Think Big Online: http://www.thinkbigonline.com.au/attention-seeking-facebook-status-can-they-harm-your-career/

Social Networking Websites for Identifying and Staffing Potential Job Candidates Survey Findings. (2011). Retrieved September 18, 2012, from http://www.shrm.org/Research/SurveyFindings/Articles/Pages/ SocialNetworkingWebsitesforIdentifyingandStaffingPotentialJobCandidates.aspx

Social Recruiting Survey Results. (2011). Retrieved September 16, 2012, from http://web.jobvite.com/rs/jobvite/images/Jobvite-SRP-2011.pdf

Sundberg, J. (2012). Retrieved September 29, 2012, from The Undercover Recruiter: http://theundercoverrecruiter.com/how-build-your-personal-brand-linkedin-21-useful-tips/

Sundberg, J. (2012). Retrieved September 30, 2012, from Jorgen Sundberg Blog: http://jorgensundberg.net/linkedin-how-make-google-love-your-profile/

Sundberg, J. (2012). How to Craft Your Personal Brand Statement. Retrieved October 5, 2012, from The Undercover Recruiter: http://theundercoverrecruiter.com/how-craft-your-personal-brand-statement/

Sundberg, J. (2012). How to Recruit on LinkedIn: 15 Tips for Your Profile, Networking and Branding. Retrieved September 28, 2012, from http://linkhumans.com

Sundberg, J. (2012). The 7 Rules of Effective Personal Brand Statements. Retrieved October 5, 2012, from The Undercover Recruiter: http://theundercoverrecruiter.com/7-rules-effective-personal-brand-statements

Photo courtesy of theundercoverrecruiter.com

Retrieved http://theundercoverrecruiter.com/infographic-how-market-your-personal-brand-linkedin/ 10/6/12

Administrative Professionals can become their bosses’ hero!

It’s a well-known fact that administrative professionals manage the vast majority of meetings and events in our country. Those events typically host 100 or fewer people and are pivotal to the organization’s success. Administrative professionals do all of this while they juggle people and projects. They are, in essence, the backbone of good business. Yet in most cases, these dedicated staff members are not formally trained to implement the meetings and events we depend on for success of sales, marketing, customer and employee retention, and more!

Eagan Minnesota “gets” it. And they‘ve partnered with Dakota County Technical College’s Meeting and Event Management degree program to offer the Plan What?? seminar that targets the success of administrative professionals in this critical role. Plan What?? will maximize attendee meeting and event planning skills and turn your organization’s buying power into negotiating power. Administrative professionals will be credited for taking the pressure off the volunteer planning committee while saving money for their organization.

I’m honored to help with this seminar and am looking forward to future seminars. The Plan What?? Seminar on Serious Site Inspections is on January 24, 1-4 pm at the Eagan, MN Community Center. Thanks to the support of the Eagan Convention and Visitors Bureau, registration is reduced to $40.00 per person (payable to DCTC). Get full details and register!

The Startling Truth about the Social Media Revolution

“We don’t have a choice on whether we DO social media, the question is how well we DO IT.”  Erik Qualman

Do you find that statement startling? Whether you agree or disagree, we are living a social media revolution.  I never dreamed I would integrating LinkedIn and Twitter in curriculum. And yet, here we are.  And frankly, once you get past the social media tools learning curve, I’ve got to admit this is really a blast.  Watch this film.  It’s 4 ½ minutes of amazing!  The Social Media Revolution 2012-13

Reach Rosealee Lee at Rosealee.Lee@dctc.edu or connect with her on LinkedIn.

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