Experiences in Guest Services

Guest Services students at Twin Cities Rise! wrapped up their training by getting experiences at five Twin City employer facilities who agree that it’s all about the guest. These organizations shine in their commitment to build the hospitality industry forward!

2014-01-08 15.40.46 - Copy - CopyAt The Saint Paul Hotel staff members shared guest service insights and their own hospitality career experiences. Thanks to General Manager, David Miller, for making it happen. We loved the front- and back-of-the-house tour, and on that cold day in January, appreciated the fireplace in the elegant lobby.

2014-01-21 15.04.29Hyatt Regency Minneapolis, Assistant Human Resources Director, Dusty Perryman, arranged for students to shadow a variety of front- and back-of-the-house positions. 2014-01-21 15.04.17
First-hand experience in the back-of-house ranged from room attendant to banquet set-up. In the front-of-house students learned about food and beverage, front desk, bell staff, PBX, and more.

2014-01-28 14.45.32-22014-01-28 13.58.10Mystic Lake Casino Hotel opened their doors for a front- and back-of-the-house tour hosted by Director of Hotel Operations, Marna Ozmun Bye. John Kolander (Director of Food and Beverage), Nicole Howell (Human Resources Recruiter), and Barb Setterquist (Hotel Front Office Manager) rounded out the team that shared the 2014-01-28 13.48.45wide variety of guest service experiences that Mystic Lake Casino Hotel is known for.

WaterPark650Linda Schirber-Gagnon, Director of Human Resources, of the Radisson Hotel Bloomington by Mall of America, welcomed students to the hotel front desk as well as the Waterpark of America. These positions all share one big idea — guest experience and service!

At the Depot Complex, students got a first-hand glimpse into the event space as well as two very distinctive hotels — Depot Renaissance Minneapolis Hotel, and Residence Inn Depot Minneapolis.
2014-02-06 14.17.342014-02-06 14.32.48

We really appreciated the hands-on opportunities, career information, and site tour provided by Liz Kirkwood, Director of Guest Services at the Renaissance, and Casandra Kreger, Assistant General Manager of Residence Inn.

Students will receive a Dakota County Technical College Certificate of Completion at the upcoming Twin Cities Rise! March 13 Celebration.