Be a Rising Service Star

The 2nd Annual State of Service has been released from SalesForce.comholding_golden_star_pc_1239.  Included are great tips, terrific stats, and a cool self-assessment.  Take the quiz and comment here what your score was.

After I took the assessment I received three best practices that I can really get behind:

  1. Use communities to engage customers and socialize service solutions.
  2. Empower agents to personalize service interactions with a 360-degree customer view.
  3. Use case routing to connect customers with subject matter experts that can close cases fast.

Meet me on LinkedIn to chat about the rising service stars in your brand.