Are you a hospitality professional? Do you want to be? If so, the article, “Training Tomorrow’s Professionals” is about YOU! Just a few months into retirement I was thrilled to contribute to this article published by Minnesota Meetings and Events Magazine. Now I’m even more excited to be returning to DCTC. Contact Jason Obarski, firstname.lastname@example.org, or me, email@example.com. if you want to complete your educational journey and open doors to you future. Let’s go back to school together!
DCTC Hospitality Programs meet you where you’re at and take service to a whole new level! Students can work completely online or combine online with in-person classes.
Flexible Learning at It’s Best!
You can choose to be completely online one week and only partially online next week. Students who live in other states or countries, are traveling, or just can’t make it to class, may work online completely. Or, you can reduce your computer screen time by participating in part-time “classroom” opportunities in the real world. This is learning at its best!
Get it Your Way — In the Real World
We make learning real! “Classroom” takes on a whole new meaning in DCTC’s hospitality courses. Thanks to industry partners, almost all of the optional “classroom” Saturdays are in the real world at venues and industry organizations. Students get behind-the-scenes tours and hear from industry professionals.
Here’s your list of fall ’16 semester courses with optional “classroom” dates and locations. THANK YOU, industry partners for helping to make learning real!
SMGT 1022 Leadership
1160 Fundamentals of Meeting, Conference, & Event Management
SMGT 1161 Advanced Meeting, Conference, & Event Management
- November 5, Shakopee MN City Hall
SMGT 1162 Special Event Management & Coordination
- October 1, Ultimate Events
SMGT 1166 Event Design: The Art of Wow
For more information about any of DCTC’s Hospitality Programs, contact Rosealee.Lee@dctc.edu or meet me on LinkedIn.
Ask Ray Kroc, founder of the fast food chain, McDonalds, about success.
If you love what you’re doing and you always put the customer first . . . success will be yours.
At last count, McDonalds had almost 37,000 locations worldwide so there must be something to this “customer first” thing. Since Kroc’s organization began in 1955, the marketplace has changed. During those six + decades, business has evolved. While many changes influenced the evolution, many have joined Kroc on the list of change leaders. Technology and globalization are among the many factors that fed the evolution. And, each of the leaders that led that evolution share this legacy. They were . . .
Aware of opportunities
Applied sound business practice
Some believe these leaders were just lucky; they were in the right place at the right time. In truth, historical research indicates these individuals were aware of changes impacting business and dreamed evolution was possible. They dreamed it, hoped it, planned it, and gave it a deadline. Each, in their way, effected evolution. At the time, some onlookers thought of the changes as revolution. I’m sure for many, the loss of “the way we used to be”, felt like revolution then and to some, what we’re discussing here may also be akin to revolution.
The fluidity of today’s marketplace combined with demographic evolution of the world’s citizenry, have brought us to an intersection of hope, opportunity, challenge, and change.
No culture, country or business is exempt from addressing a fundamental shift in business promulgated by the fact that people have and are changing. It is one thing to refer to the generations and quite another to consider that each generation shares a span of birth years and collective experiences. As a group, each generation prioritizes their values differently.
A note from Rosealee: We are part of a global economy, and none of us is exempt from the web of international business. This is the third in a series of five articles that originate from a keynote address on hope, opportunity, challenge, and change I was recently honored to present at an international business conference in Sao Paulo, Brazil.
Civility is always a topic of research on my desk. It is an integral component of everything I do; educational curriculum, business consulting . . . heck . . . life, is all about civility. At its core, civility is respect; respect for self and others.
“Do unto others” has been around for a while. In addition to the obvious early religious references, French Jesuits compiled rules of civility in 1595. Francis Hawkins was the first to publish the Jesuit rules in English in 1640. His work can be traced to Youths Behavior or Decency in Conversation Amongst Men.
George Washington (1732-1799) studied the work as a young man and from it, fashioned his “110 rules.” He believed the rules were necessary for someone aspiring to be a gentleman. The rules are mirrored in every publication that focuses on customer service, good business, civility, and success strategies. Yet I find it stunning that they are not mirrored in much of our daily lives.
It really is our turn! If we respected ourselves and others, there would be no need for many of the college courses we teach, a lot of the consulting requests I receive, or articles like this. Come to think of it, I think world peace would be achieved. But apparently, there is a need for us to be reminded of civility. Here’s the rule:
Relationships happen with civility. Relationships enhance our lives. Civility increases happiness and wealth. Rules are still being written and ALL of them route back to the French Jesuits and George Washington. I applaud Kathleen Elkins’ article in the Business Insider published earlier this year. The article, “5 simple etiquette habits that help the rich get ahead, according to a man who spent 5 years studying millionaires,” cites these rules:
- Send thank you cards
- Remember the little details
- Have good table manners
- Know how to dress
- Introduce yourself properly
Not much more needs to be said, but for a step back in time (or perhaps into our future?), read more of George Washington’s, 110 Rules of Civility & Decent Behavior in Company and Conversation, here.
We all need hope.
Hope is the food that feeds our spirit and our soul. Without the sustenance of hope, we cannot even dream. We, our families, our communities, our world are in a state of flux . . . a transition period fraught with challenges AND opportunity. That’s what change is all about.
Focus on hope for a moment. Consider what you are hoping for in your business or career. What are your personal hopes? Do you wonder what your life would look like if you got what you hope for? Close your eyes and picture it for just a moment. Dream it with me. Now, let’s make it happen. Let’s take that vision from hope to action.
There are only six steps to turn hope into action. The steps are easy to forget, and many of us stumble when it comes to some of the steps. I stumble over #3 quite a bit. I’ll admit that I’ve gotten to the point of liking my “child”, but sometimes it’s difficult to let her out. As you read this list, identify the items you believe you’ll stumble over and make plans to embrace them as part of your journey in turning hope into action.
- Strategic intelligence and intuition
The art of being strategic is to consider what could be. It is to ask questions until there are no more questions to ask. Yes, it is strategic intelligence AND strategic intuition. Trust your gut. Trust your inner voice.
- WHO are your stakeholders?
Make a list. The chances are that list will include your family or community members, co-workers, employees, employers, and customers? Consider not simply what they do and their profession or how they act, but what their generation is as well. That includes what they care about – their values, their dreams, and their hopes.
- Permission to play
Give everyone – yourself included, permission to play. There is a child inside each of us. Let them out, please.
What if we didn’t have rules? What if we could invent our future and our opportunities?
- Innovation and flexibility
I remind you of the child. As a child, we probably all were asked to draw something and color it. For most of us, one of those experiences was to draw a house. So, we drew a house, we added some grass and probably some flowers and then we added the sky. We probably included the sun. And if we colored the sun, purple, our teacher would say, oh, no, the sun is never purple. Well, what if the sun was purple. From an early age, we are taught to conform . . . to cease imagining what might be and only imagine what society and the rules say should be. So, if in your heart, your sun is purple, then color it purple!
It is a worldwide truth that relationships are built on connections. It is when we get outside of our silo or our sandbox and connect with others that we find like-minded people with other, perhaps weird ideas. Who knows, you may even find someone who believes the sun should be purple. People find partners when connections happen. Together they create hope. Sometimes it’s as simple as sharing a cup of coffee or a drink. Sometimes it occurs in a public restroom. (Not kidding; I recently got a new consulting client at a baseball game in a ladies room waiting line.) You never know where an opportunity for growth and change will occur.
And above all, give everyone time to connect with the change, and with each other.
A note from Rosealee: We are part of a global economy, and none of us is exempt from the web of international business. This is the second in a series of articles that originate from a keynote address on hope, opportunity, challenge, and change I was recently honored to present at an international business conference in Sao Paulo, Brazil.
August 15, 5:30-8:30 p.m. at Rosealee’s condo
3600 Wooddale Ave So, St Louis Park MN
RSVP via text to 952-454-1138 w name, /# of people and what you’re bringing. If you’d like to see it in your lunchbox, bring it to share. Rosealee is providing walking pizza, walking taco, and juice box, soda.
Visit us on FaceBook and LinkedIn to keep the conversation going! Get complete DCTC Hospitality Program info here: Meeting and Event Management, Hospitality Lodging Management, Spa and Resort Management